Processes

How changes, incidents and recurring maintenance are handled:

• Change Management
• Incident Management
• Break-glass age key on paper — the sealed last-resort copy of the secrets key
• MikroTik configuration backup & restore
• Unattended Proxmox install over iDRAC
• Running labs on carnaval — handing out lab VMs, GPU guests, cleanup. The operator manual explains the whole cluster to a newcomer (model, accounts, images, VMs, Slurm, nodes, failures); the cheat sheet is the one-line-per-task version
• UPS controlled discharge test

The ISC Learn runbooks live in the ISC Learn section: disaster recovery with the tested restore from scratch, and registering students each semester.